Customer Service Representative – Fairfield Manufacturing Company Inc – Lafayette, IN | Rensselaers Lists Classifieds
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Customer Service Representative – Fairfield Manufacturing Company Inc – Lafayette, IN

Position Summary:
This position is responsible for maintaining and servicing the assigned customer accounts through proficient customer knowledge, accurate data entry and proactive communication.

Job Requirements:
Enter and maintain the business system data of customers’ master information, orders, and pricing tables. etc.

Review and validate all customer orders prior to data entry.

Review and confirm all order acknowledgements and re-acknowledgements prior to submittal to the customer.

Act as the primary point-of-contact for the company regarding customer inquiries, i.e., order status, pricing, etc.

Utilize controls and establish distribution of all correspondence and documents, both incoming and outgoing, regarding customer orders.

Understand customer end-item capacity and usage of Fairfield supplied components and assemblies.

Solicit and maintain 12 month forecast information regarding customer end items or Fairfield supplied components and assemblies.

Review, understand and submit Requests for Inquiry

Assist and/or develop price quotes for management approval

Visit customer facilities and host customer visits (minimal)

Prepare and present customer and management briefings

Review and authorize returned goods requests

Support Accounts Receivable in resolving customer debits

Coordinate activities to resolve customer complaints and achieve customer satisfaction

Understand and operate within ISO standards and procedures

Knowledge & Skills Summary:
Self-motivated and ability to work in a team environment

Good communication skills, both oral and written

Strong organizational skills with an ability to manage multiple tasks

Ability to apply analytical and problem solving skills

Ability to deliver high level of customer service and proven track record of following through with assignments.

Experience with presentations and reports required

Strong computer skills to include all Microsoft Office applications

Experience with AS400 a plus

Education and work Experience:
Associate degree in a Business or Technical field desired or equivalent experience

Click link to Apply
Customer Service Representative – Fairfield Manufacturing Company Inc – Lafayette, IN

   This Ad is in the category Job Openings in Lafayette, IN. Click Link to view all Ads